Returns and refunds | Zeniopia

Short answer: you have 14 days from delivery to return an item, provided it is unused and in its original packaging.

How long do I have to return something?

14 days from the day your order arrives. This matches our refund policy, which you can read in full at zeniopia.com/policies/refund-policy.

What condition does the item need to be in?

Unused, undamaged and in its original packaging with all parts and tags included. We check every return when it arrives, and items that have been used, worn, damaged after delivery or returned incomplete cannot be accepted.

How do I start a return?

Email zeniopia@gmail.com with your order number and what you would like to return. Wait for our reply before posting anything, so we can give you the right return address and instructions.

Who pays for return postage?

If you changed your mind, return postage is yours to cover. If the item arrived faulty, damaged or incorrect, we cover it and will arrange a replacement or a full refund.

When will I get my refund?

Once your return arrives and passes inspection, we process the refund to your original payment method. Your bank may take a few days to show it.

Can I exchange instead?

Yes. Tell us what you would like instead when you email and we will do our best, subject to stock.