Refund & Return Policy

Refund & Return Policy

We want you to love your purchase. If you are not completely satisfied, you may return your item within 14 days of receiving it, as shown in our FAQs on the home page.

What can be returned

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and with all accessories, parts and tags included. We kindly ask that you do not use, damage or alter an item before returning it. Items that show signs of use, wear or damage caused after delivery, that are missing parts or packaging, or that have been broken by the customer, cannot be accepted for a return.

Faulty or damaged items

If your item arrives faulty or damaged, that is absolutely covered. Contact us straight away and we will arrange a replacement or a full refund, including any reasonable return costs. Please contact us as soon as possible after delivery so we can put things right quickly.

How to start a return

To start a return, just email our friendly support team at zeniopia@gmail.com with your order details and the reason for your return, and we will guide you through the process. Please do not send any item back to us before contacting us first.

Refunds

Once your returned item has been received and inspected, we will confirm whether your return has been accepted and process your refund to your original payment method. For change of mind returns, the cost of return shipping is the responsibility of the customer. If an item is returned to us used, damaged or incomplete, we may be unable to accept the return.